Privacy Policy

Last Updated: September 18, 2026

Dongguan Supertins Packaging Co., Ltd. (“SuperTins,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting supertins.com, contacting us, requesting a quotation, uploading artwork, or communicating with our team.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

We may collect information that you provide directly to us when you submit an enquiry, request a quotation, communicate with our sales team, or use other features of our website.

Depending on how you interact with us, this information may include:

• Your name
• Company name
• Company type
• Email address
• Phone number
• Country or region
• Product category or product requirements
• Requested quantity
• Customisation requirements
• Project details and messages
• Delivery or business-related information
• Design files, dielines, logos, artwork, reference images, or other files you choose to upload
• Other information you voluntarily provide to us

Please avoid submitting sensitive personal information that is not necessary for your packaging enquiry or business relationship with SuperTins.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic location
• Date and time of visits
• Time spent on pages
• Website interactions and navigation behaviour

We may use website measurement and tag-management technologies, including Google Tag Manager, to help manage website tags and understand how visitors interact with our website.

Depending on the services configured on the website, additional analytics or similar technologies may also be used.

3. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and quotation requests
• Understand your packaging requirements
• Recommend suitable tin packaging solutions
• Prepare quotations, samples, designs, or production recommendations
• Review artwork, dielines, logos, and reference materials submitted for custom projects
• Communicate about orders, production, shipping, and customer service
• Manage existing and potential customer relationships
• Improve our website, products, and services
• Analyse website usage and performance
• Maintain website security and prevent misuse
• Keep appropriate business and transaction records
• Comply with applicable legal, accounting, regulatory, or contractual requirements
• Send relevant business or marketing communications where permitted by applicable law

We will use personal information only for legitimate business purposes and in accordance with applicable data protection requirements.

4. Quotation and Enquiry Forms

Our website contains forms that allow businesses and prospective customers to request quotations or information about our products.

Information submitted through these forms may be reviewed by our sales, customer service, production, sourcing, quality control, or other relevant personnel so that we can respond to your request.

Submitting an enquiry does not automatically create a contractual relationship between you and SuperTins.

5. Uploaded Artwork and Files

You may have the option to upload files such as:

• Product designs
• Logos
• Dielines
• Artwork
• PDF files
• AI or PSD files
• JPG or PNG images
• Reference images

These files are used to understand your project requirements, prepare quotations, review production feasibility, or assist with the development of your packaging.

We will take reasonable steps to protect materials submitted to us. However, you should only upload files that you are authorised to share.

6. Cookies and Similar Technologies

Our website may use cookies, tags, pixels, and similar technologies to operate properly, remember preferences, understand website usage, and improve website performance.

These technologies may include:

Essential Cookies

Used for website functionality, security, forms, and other features necessary for the website to operate.

Analytics and Performance Technologies

Used to help us understand how visitors use the website, which pages are visited, and how website performance can be improved.

Functional Technologies

Used to support additional website functionality and improve the visitor experience.

Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.

You may also control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. How We Share Information

We may share information with trusted third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

• Website hosting and IT service providers
• Email and communication service providers
• Analytics and website technology providers
• Cloud storage providers
• Manufacturing and production partners
• Quality inspection providers
• Shipping, freight, courier, and logistics companies
• Payment providers, banks, or financial institutions where required for transactions
• Professional advisers, accountants, insurers, or legal advisers
• Government or regulatory authorities where required by law

We only provide third parties with information reasonably necessary for the relevant service or business purpose.

We do not rent personal information to third parties for their own independent marketing purposes.

8. International Data Transfers

SuperTins operates from China and works with customers, suppliers, service providers, and business partners internationally.

If you access our website or contact us from another country, your information may be transferred to, stored in, or processed in China or other countries where our service providers or business partners operate.

Data protection laws in those countries may differ from those in your country of residence.

Where required, we take reasonable measures to protect personal information when it is transferred internationally.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors including:

• The nature of your enquiry
• Whether you become a customer
• The duration of our business relationship
• Production or quotation requirements
• Accounting and record-keeping obligations
• Legal or regulatory requirements
• The need to resolve disputes or enforce agreements

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

10. Data Security

We take reasonable administrative, organisational, and technical measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or data storage method can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions when transmitting information over the internet.

11. Marketing Communications

Where permitted by applicable law, we may use your contact details to communicate with you about products, services, packaging solutions, company updates, or other information that may be relevant to your business.

You may ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where one is provided.

Requests to stop marketing communications will not prevent us from sending necessary transactional or service-related communications regarding an existing enquiry, quotation, or order.

12. Your Privacy Rights

Depending on where you are located and the laws that apply to you, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Request a copy of certain information
• Submit a complaint to an appropriate data protection authority

These rights may be subject to legal limitations and exceptions.

To make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

SuperTins is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

14. Children's Privacy

The SuperTins website and services are intended primarily for businesses and professional buyers.

Our services are not directed toward children, and we do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

15. Business Transactions

If SuperTins undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, information associated with our business may be transferred as part of that transaction, subject to applicable legal requirements.

16. Legal Requirements

We may disclose or process information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect our legal rights
• Investigate suspected fraud, security incidents, or misuse
• Protect the safety of our customers, employees, business partners, or others
• Establish, exercise, or defend legal claims

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, or legal requirements.

When changes are made, the updated version will be published on this page and the Last Updated date will be revised.

We encourage you to review this Privacy Policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or would like to exercise a privacy right, please contact us:

Dongguan Supertins Packaging Co., Ltd.

Dongguan City, Guangdong Province, China

Email: kay@supertins.com

Phone: +86 13650216156

Website: supertins.com